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Old 02-19-09, 05:33 PM
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I would definitely call both. And I'd send certified letters (so that you have signed delivery confirmation) with the information, copies of the bills (with dates of service), and the contacts you've made on what dates.

Just keep on them. They will be slow to move on it but keep communicating (in writing with delivery confirmation in addition to the phone) and eventually it'll get taken care of.
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Thank you Dopey406!
koala_kaper (02-19-09)
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