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Stupid stroller company!

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  • rudolphia rudolphia's Avatar 02-10-08 | 11:26 PM
  • I ordered my stroller at the end of October. I like to plan ahead, and I found a great deal on the double stroller I wanted (normally costs $199, on sale for $169, with an extra 10% off, so it came to less than $153 with no shipping or tax. The only problem is I still don't have the
     
    thing. I first got in touch with them in late November to ask what the story was. Turns out the color I ordered was discontinued. Hmmm. Could you have called or emailed me to ask if I wanted a different color, maybe?

    So I waited again and was told on my next contact that it was backordered. OK, I can be patient. Then my credit card was billed on January 31, so I figured it must be on its way.

    Well, now it's February 10, and no stroller. I called them last week, and they've been "researching" it. The order status on the website says it shipped on 1/31, but indicates "No tracking information available." To me, that means it didn't ship. I've never had a package disappear from my porch (including the last time I ordered from them, before Marek was born), and with the weather we're having, I doubt it would happen for the first time now. And the fact that the girl from customer service hasn't figured out the status in a week tells me something is seriously @*#%& up.

    So I sent them an email tonight saying I expect to know a definite answer by this Friday or they can credit my card. Of course, that means I have to go elsewhere to buy my stroller, but really, this is ridiculous!
  • Valleygirl Valleygirl's Avatar 02-10-08 | 11:29 PM
  • Are they crazy messing with a pregnant lady? They must have a death wish or something.
  • jennigirl jennigirl's Avatar 02-10-08 | 11:38 PM

  •  

     
    I hope your stroller shows up soon Rudi! and man I hate bad customer service more than anything, I can imagine in your line of work it must drive you nuts!!!
  • ~babywanted~ ~babywanted~'s Avatar 02-11-08 | 12:26 AM
  • That is the only downside to internet shopping. Grrrr...hope they find it for your sake!
  • mac71 mac71's Avatar 02-11-08 | 06:36 AM
  • yikes
     
    hope its resolved soon and you don't have to worry about shopping for a last minute stroller. Customer services sucks
     

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