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Old 02-10-08, 10:26 PM
rudolphia's Avatar
is reading!
Rudi - VIP CL & mom of 2
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Angry Stupid stroller company!

I ordered my stroller at the end of October. I like to plan ahead, and I found a great deal on the double stroller I wanted (normally costs $199, on sale for $169, with an extra 10% off, so it came to less than $153 with no shipping or tax. The only problem is I still don't have the
thing. I first got in touch with them in late November to ask what the story was. Turns out the color I ordered was discontinued. Hmmm. Could you have called or emailed me to ask if I wanted a different color, maybe?

So I waited again and was told on my next contact that it was backordered. OK, I can be patient. Then my credit card was billed on January 31, so I figured it must be on its way.

Well, now it's February 10, and no stroller. I called them last week, and they've been "researching" it. The order status on the website says it shipped on 1/31, but indicates "No tracking information available." To me, that means it didn't ship. I've never had a package disappear from my porch (including the last time I ordered from them, before Marek was born), and with the weather we're having, I doubt it would happen for the first time now. And the fact that the girl from customer service hasn't figured out the status in a week tells me something is seriously @*#%& up.

So I sent them an email tonight saying I expect to know a definite answer by this Friday or they can credit my card. Of course, that means I have to go elsewhere to buy my stroller, but really, this is ridiculous!
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Old 02-10-08, 10:29 PM
Valleygirl's Avatar
is overwhelmed
CL & Mommy 2 Three
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Are they crazy messing with a pregnant lady? They must have a death wish or something.
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Old 02-10-08, 10:38 PM
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I hope your stroller shows up soon Rudi! and man I hate bad customer service more than anything, I can imagine in your line of work it must drive you nuts!!!
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Old 02-10-08, 11:26 PM
~babywanted~'s Avatar
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That is the only downside to internet shopping. Grrrr...hope they find it for your sake!
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Old 02-11-08, 05:36 AM
mac71's Avatar
is lovin her sweet baby girl
Therese, mama 2 Lucy
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hope its resolved soon and you don't have to worry about shopping for a last minute stroller. Customer services sucks
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